kuil Privacy Policy
This page describes what we collect when you use kuil and how we keep that data protected. We at kuil take your privacy seriously. When you create an account, deposit funds, or play our live-dealer tables and sportsbook, we collect certain information to verify your identity, process payments, and deliver our service securely.
Our kuil privacy practices comply with applicable data protection standards. We do not sell your personal information to third parties. We use your data only for account management, payment processing, fraud prevention, and service improvement. This policy explains what we collect, how we use it, and what rights you have over your information.
If you have questions about how we handle your data on kuil, contact our support team via the in-app chat or email. We respond to privacy inquiries within standard business timeframes.
What Data We Collect on kuil
Account Information
We collect your email address, full name, date of birth, and residential address when you register on kuil. We also collect your phone number for account recovery and support contact. This information is required to verify your identity and comply with anti-fraud regulations.
Identity Documents
Our kuil verification process requires you to submit a valid identity document — such as a KTP (Indonesian ID card), passport, or driving licence. We store a copy of this document in encrypted form. We use it only to confirm your identity and prevent account fraud. We do not share your document with third parties except where required by law.
Payment Information
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we collect transaction records. We do not store your full payment card or bank account numbers — payment processors handle that data directly. Our kuil system records only the transaction amount, date, and payment method type.
Game Activity and Session Logs
We record every game session on kuil — including live-dealer table play, sportsbook activity, and slot game results. These logs include the game type, bet amounts, outcomes, and timestamps. We maintain this data so you can review your account history and so we can investigate disputes or technical issues.
Key takeaways
- We collect email, name, date of birth, address, and phone number for account verification
- We store identity documents in encrypted form for fraud prevention only
- We record payment transactions but do not store full card or bank account numbers
- We maintain game session logs so you can review your account history
- We do not sell your personal data to third parties
Device and Browser Information
Our kuil platform collects information about your device — such as your operating system, browser type, and IP address. We use this data to detect fraud, prevent account takeover, and improve our service performance. We also use it to understand which regions access kuil, so we can optimize our platform for common devices and connection speeds across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Cookies and Tracking
We use cookies on kuil to remember your login session, store your language preference, and track which pages you visit. These cookies help us improve the user experience and detect suspicious activity. You can disable cookies in your browser settings, but some kuil features may not work properly without them.
We do not use cookies to track you across other websites. Our kuil cookies are used only within our platform.
How We Use Your Data on kuil
Account Management and Verification
We use your personal information to create and manage your kuil account. We verify your identity to comply with anti-money-laundering regulations and prevent fraud. We also use your contact details to send you important account notifications — such as login alerts, password reset requests, or withdrawal confirmations.
Payment Processing
Our kuil payment team uses your information to process deposits and withdrawals. We share your name and account details with payment processors — such as DANA, e-wallet, mobile banking, local payment, or your bank — only to complete the transaction. These processors have their own privacy policies, and we encourage you to review them.
Fraud Prevention and Security
We analyze your account activity on kuil to detect fraud, money laundering, or other illegal activity. If we notice suspicious patterns — such as multiple failed login attempts or unusual withdrawal requests — we may temporarily restrict your account and ask you to verify your identity again. This protects both you and our kuil platform.
Service Improvement
We use aggregated, anonymised data from kuil to improve our platform. For example, we analyse which games are most popular, which payment methods are used most frequently, and which regions have the highest engagement. This helps us decide which new games to add, which payment options to prioritise, and how to optimise our live-dealer studios.
Third-Party Processors
Our kuil platform relies on third-party service providers to deliver our service. These include payment processors, cloud hosting providers, and customer support platforms. We share only the minimum data necessary with each processor. For example, we share your name and transaction details with payment processors, but we do not share your game history with them.
All third-party processors on kuil are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to sell or share your information with other companies.
Your Rights on kuil
You have the right to request a copy of all personal data we hold about you on kuil. You can also request that we correct inaccurate information or delete your account and associated data. To exercise these rights, contact our support team via in-app chat or email.
We will respond to data access requests within standard timeframes. If you request account deletion, we will remove your personal information from our active systems, though we may retain anonymised transaction records for compliance purposes.
Data Retention on kuil
We retain your personal information for as long as your kuil account is active. After you close your account, we keep your data for a limited period to comply with legal and regulatory requirements — typically between three and seven years depending on the data type. After that period, we delete or anonymise your information.
Game session logs on kuil are retained for at least two years so you can review your account history and we can investigate disputes.
International Data Transfer
Our kuil servers may be located outside your jurisdiction. When you use our platform, your data may be transferred to and stored in countries with different data protection laws. By using kuil, you consent to this transfer. We take reasonable steps to protect your data during transfer and storage, including encryption and access controls.
Contact Us About Privacy
If you have questions about our kuil privacy practices, or if you believe we have mishandled your personal data, contact our support team. You can reach us via the in-app chat feature, which is available 24/7. Our multilingual support agents can address your privacy concerns and escalate issues to our data protection team if needed.
We take all privacy inquiries seriously and respond within standard business timeframes. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.